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Acceptable Use Policy

Last updated: February 10, 2026

1. General Policy

This Acceptable Use Policy ("AUP") governs the use of all services provided by Neon Core Network LLC ("Neon Core", "we", "us", or "our"). By accessing or using our services, you agree to comply with this AUP. Neon Core reserves the right to modify this AUP at any time, effective upon posting of the modified AUP to this URL.

Our services are designed for legitimate business and personal use. We have a zero-tolerance policy for abuse. Violation of this AUP may result in the immediate suspension or termination of your services without refund.

2. Prohibited Activities

You may not use Neon Core services for any illegal, abusive, or unauthorized purpose, including but not limited to:

  • Spam and Unsolicited Communications: Sending unsolicited bulk email (spam), including but not limited to commercial advertising and informational announcements, is strictly prohibited. Hosting websites advertised via spam (spamvertising) is also prohibited.
  • Network Abuse: Any attempt to interfere with, disrupt, or disable any service, network, or device is prohibited. This includes denial of service (DoS) attacks, port scanning, and unauthorized network monitoring.
  • Malicious Content: Hosting, distributing, or linking to malware, viruses, trojans, worms, or any other malicious code.
  • Illegal Content: Storing or transmitting any content that violates applicable laws, including but not limited to child sexual abuse material (CSAM), non-consensual sexual content, and infringing on intellectual property rights.
  • Fraudulent Activity: Engaging in phishing, identity theft, credit card fraud, or any deceptive practices.
  • IP Spoofing: Forging IP packet headers or email headers to conceal the origin of traffic.

3. IP Address Usage

IP addresses assigned to customers remain the property of Neon Core or its upstream providers. We strictly monitor our IP space reputation.

  • Customers must ensure their use of IP addresses does not result in blacklisting (e.g., Spamhaus, SpamCop).
  • If an IP address assigned to you is listed on a blacklist due to your actions, you are required to resolve the issue immediately. Failure to do so may result in service termination.
  • We reserve the right to reclaim IP addresses if they are used in violation of this AUP.

4. Enforcement

Neon Core actively monitors its network for abuse. Upon receiving a valid abuse complaint or detecting a violation:

  1. We will investigate the issue immediately.
  2. We may suspend the offending service to prevent further abuse.
  3. We will notify the customer and request a resolution.
  4. We reserve the right to terminate services without notice for severe or repeated violations.

Reports of abuse should be sent to [email protected].